Refund policy

• RETURN AND REFUND POLICY
• At Jewelleza, customer satisfaction is important to us. We aim to provide a smooth and transparent shopping experience.
• 1. Return Eligibility
  Customers may request a return for eligible products if they receive a damaged, defective, incorrect, or significantly different item from the product description. Return requests must be submitted within 7 days of delivery.
• 2. Conditions for Returns
  To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and tags, where applicable.
• 3. Non-Returnable Items
  Products that have been used, damaged due to improper handling, or returned without their original packaging may not be eligible for a return. For hygiene reasons, certain earrings and personal jewellery items may be non-returnable unless they arrive damaged, defective, or incorrect, subject to applicable law.
• 4. Refund Process
  Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method, where possible.
• 5. Damaged or Incorrect Products
  If you receive a damaged, defective, or incorrect product, please contact us with your order details and clear photographs or an unboxing video, if available.
• 6. Return Shipping
  Return shipping arrangements and charges will be communicated by our support team based on the reason for the return and applicable consumer laws.
• 7. Cancellation
  Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been shipped.
• 8. Contact Us
  For return or refund assistance, contact:
• Email: skasamuddin942@gmail.com
  Phone: +91 7550837053
• Jewelleza reserves the right to review return requests in accordance with this policy and applicable laws.